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Services and Maintenance.

Total Security Systems standard service and maintenance contract provides regular preventative inspections and access to our 24/7 service help desk and engineer callouts, if required at an extra cost. (Subject to terms and conditions).

What’s the difference between Standard and Comprehensive Contracts?

BenefitNo ContractStandardComprehensive
Minimum of 1 preventative maintenance per yearNoYesYes
24 Hour customer support deskNoYesYes
Next working day callout response - 4 hour for intruder alarmsNoYesYes
Replacement parts coverNoNoYes
Labour costsNoNoYes

Why do I need a Service Contract?

Peace of Mind

You depend on your security system to provide safe and secure premises for your family/ visitors or staff, so it makes sense that your system is kept in optimum condition, with 24 hour emergency cover that you can always count on if and when needed.

Save Money

Regular servicing will also ensure the maximum component life and result in lower system downtime. You will also save money by avoiding non-contracted hourly rates.


Current industry standards including EN Standards, the NSI (NACOSS), the Police, the Data Protection Act and Health and Safety Act all require that security systems that fall within their remit are covered under a formal maintenance agreement.

Stay Covered

Your insurance company will usually require you to regularly maintain your security system. If you have not arranged appropriate cover your insurance claims may be invalid. In addition, all security systems that have Police response or are financed under a Lease Agreement must have a current service and maintenance contract.

Why a Total Security Systems Service & Maintenance Contract?

Fast and Effective response.

Minimum disruption and hassle with a wide range of spares on board

Highly-trained experienced engineers.

Average length of service is over 8 years.

Quality of Service.

Approved and recognised by the NSI(NACOSS), Safe-Contractor, Construction-Line, Checkatrade, the Metropolitan Police, Surrey Police, Paxton Access, Honeywell.

Choice of contracts to suit your needs.

Standard and Comprehensive


To service a wide range of systems.

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What’s included in a Preventative Inspection?

Intruder Systems.

Intruder System Preventative Inspections.

As part of a Service Contract, Total Security Systems carry out an extensive preventative inspection of your intruder system.

Intruder system inspections (minimum of 1 each year / 2 for monitored systems).


Check Control Unit performance.

Visual Inspection.

Inspect all major components and cabling for signs of deterioration.


Measure power & test.

Remote Signaling.

Test signal with Monitoring Centre.


Test Battery & Remote Power Supply Unit condition & performance

Detectors/Equipment & Fittings.

Check condition, connections, coverage & performance

Document the visit.

Complete the service report sheet.

Expert Advice.

Answer user queries.

Video Surveillance (CCTV) Systems

Find out more about CCTV

Video Surveillance (CCTV) System Preventative Inspections

As part of a Service Contract, Total Security Systems carry out an extensive preventative inspection of your video surveillance (CCTV) system.

Video surveillance (CCTV) system inspection (minimum of 1 each year).

Cameras & Housings.

Check connections, coverage, movement*, performance & focus.

Brackets & Fixings.

Examine for signs of corrosion or damage.

Recording device.

Check quality and accuracy of playback/retrieved images.

Telemetry & Display Controls.

Check operation and adjust for best picture


Perform site & lighting assessment.

Alarm Inputs.

Check operation & response

Document the visit.

Complete the service report sheet

Expert Advice.

Answer user queries

Access Control Systems

Total Security Systems Acreditations and Affiliations